House Rules

The purpose of the house rules and rules of use is to allow a visit to the STIHL Brand World in a quiet and undisturbed atmosphere. It is therefore in the guests' own interest to observe them.

Visitors with a valid admission ticket may enter the STIHL Brand World during the applicable opening hours. Exceptions to this are areas in which it is possible to stay without a valid admission ticket, for example in the café and the Brand Shop.

The purchase of an admission ticket entitles the holder to one admission to the STIHL Brand World. The admission ticket must be presented at the request of employees. The admission price will not be refunded once admission to the STIHL Brand World has been granted.

Visitors must leave the STIHL Brand World immediately at the end of the opening hours.

The employees of the STIHL Brand World exercise domiciliary rights. The rules and instructions of the employees must be followed at all times. Visitors who violate such instructions or the house rules may be prohibited from continuing their visit to the STIHL Brand World. In this case, the admission price will not be refunded.

Visits to the STIHL Brand World, the café and the Brand Shop are only possible during opening hours (see notice in the entrance area or here).

The respective admission prices are set separately. They can be viewed at the ticket office and on our website.

Due to in-house events, opening hours may be adjusted.

In the event of high visitor numbers or for other reasons, the STIHL Brand World may be completely or partially closed to visitors.

Tickets can be purchased either online via our website or via the cash register systems in the STIHL Brand World. The contractual partner and organizer is exclusively the STIHL Brand World.

Discounted tickets can only be purchased if an entitlement exists and is proven accordingly (e.g. photo ID, employee ID, etc.). There is no entitlement to discounted tickets or to specific tickets. In the event of unauthorized use of a discount, the difference to the full ticket price will be demanded.

Children under the age of 14 may only visit the STIHL Brand World if accompanied by their parents or an equivalent guardian.

Smoking is prohibited in the entire STIHL Brand World.

The consumption of food and beverages of any kind outside the gastronomic facilities is generally not permitted.

Backpacks, larger bags, umbrellas and rainwear must be handed in at the checkroom. The STIHL Brand World assumes no liability for items deposited in the cloakroom.

Pets/animals are not allowed in the STIHL Brand World; this does not apply to guide dogs.

Bicycles, scooters, inline skates and similar are not permitted.

The premises and exhibits of the STIHL brand world must be treated with care.

Visitors are liable for all damage caused by their behaviour. Persons responsible for supervision are also responsible for the behaviour of the persons they supervise.

Photography and filming for private purposes is generally permitted.

The costs arising from the misuse of alarm systems and fire extinguishing equipment shall be borne by the person responsible.

Use of the experience stations (simulators, AR and VR technologies) is at your own risk and is only permitted under supervision for children under the age of 14. 

Under certain circumstances, use may cause physical discomfort. If you experience dizziness, nausea, eye strain or other discomfort while using the experience stations, you should stop using them immediately and remove any VR glasses.

Pregnant women, people with heart, back, eye or similar health problems and people with physical disabilities are not advised to use the adventure stations for safety reasons.

This also applies to people who

• are tired or under the influence of alcohol
• have a cold or are suffering from an (inner) ear infection
• have epilepsy, circulatory and/or blood pressure problems
• are prone to motion sickness (kinetosis) or fainting spells (syncope)
• have claustrophobia or other mental anxiety disorders.

The experience stations may only be used by the maximum number of persons permitted at any one time. The respective instructions for use of the STIHL Brand World employees must be strictly observed.

ANDREAS STIHL AG & Co. KG shall only be liable for compensation

a) for damage to life, limb and health resulting from an intentional and negligent breach of duty by it, its legal representatives and its vicarious agents; or

b) for other damages that are based on an intentional and grossly negligent breach of duty by the same aforementioned group of persons; or

c) for liability under the Act on Liability for Defective Products.

Otherwise, claims for damages are excluded, regardless of the legal grounds.

The above clause 9 also applies to any liability in connection with the use of the experience stations.